Membership FAQ
General
How can I contact the Dolphins' membership office?
The Dolphins Membership Team can be reached via our contact from, or by emailing membership@dolphinsnrl.com.au
Alternatively, you can call the Dolphins Membership Hotline on 1300 744 678 (1300 PHINS UP) Monday - Friday between 10am - 4pm excluding Public Holidays. During these business hours we also have a live chat option to reach us on!
When will my 2027 membership pack arrive?
Early 2027. We will send out more information to members when they are ready to go!
When will I be able to access my 2027 Member Tickets?
Tickets will be available to download in your MyDolphins account as we get closer to the season – we will send out an email when this is ready to go!
When can 3 & 4 Game Members redeem Suncorp Stadium Games?
Our partial season Members will be able to select their Suncorp Games in January. All information on how and when to access this will be sent via email in the coming month.
How do I update my personal details?
To update your personal details, including phone, email and postal address, log in to your MyDolphins Account using your email address and password. Once logged in, click on your name in the top right corner and select My Profile to edit your personal information.
Where can I buy tickets to individual Dolphins home games?
Ticketek are the official and only ticketing provider for the Dolphins. We will notify fans when Dolphins home games go on sale for 2027
We always encourage you to join the Phin Fam by becoming a Member as we can provide you an array of benefits, a merchandise pack while also being the most cost effective way to attend our home games.
What is the difference between Dolphins NRL, Redcliffe Leagues Club and Redcliffe Dolphins Rugby League Club memberships?
Dolphins NRL, Redcliffe Leagues Club and Redcliffe Dolphins Rugby League Club are separate entities and as such their memberships are separate. Unless otherwise specified, there are no reciprocal rights or shared benefits between any of these memberships.
Dolphins NRL Membership directly supports and provides benefits relating to the NRL Club, team and fixtures. Dolphins NRL membership can be purchased here
Redcliffe Leagues Club membership directly supports and provides benefits relating to the Redcliffe Leagues Club venue. More information can be found here
Redcliffe Dolphins Rugby League Club membership directly supports and provides benefits relating to Redcliffe Dolphins Hostplus Cup team and fixtures. More information to be announced by Redcliffe Dolphins.
Membership Categories
Who qualifies for a concession membership?
To be eligible for a Concession membership you must hold a current government-issued Seniors Card, Pensioner Concession Card, Full-time Student Card or Veteran’s Gold Card and be valid for the season which you purchase.
Please note Concession prices are only available for Ticketed memberships.
What constitutes a family of 2?
A Family of 2 package consists of one adult and one junior membership (junior member must be 16 years of age or under at the time of purchase). The Family of 2 Adult and Family of 2 Junior must be purchased together and cannot be sold separately.
What's the best membership for me if i live interstate or overseas?
Our Phinatics membership (or Flippers and Baby Flippers Membership depending on your age) is the best membership for members wishing to support the Club from afar. These memberships are non-ticketed and you will receive a merchandise pack to proudly represent our great club in your home state or country.
What are the age qualifications for the Flippers and Baby Flipper Memberships?
Baby Flipper Memberships are for children aged from newborn to 3 years, while Flipper Memberships are for children under the age of 12. Both packages include age relevant merchandise.
Do you accept Companion Cards and how do I apply for a Companion Membership?
Yes, Ticketed Members who hold a valid Companion Card may apply for a second membership to accommodate their companion to attend games with them at no extra charge. Companion Cards do not apply to Non-Ticketed memberships.
To apply for a Companion membership, please contact the Dolphins Membership Team by emailing membership@dolphinsnrl.com.au. A copy of the companion card, including companion card number and expiry date, must be provided.
Companion Card memberships entitle the companion card holder to a complimentary companion ticket equal to the purchased membership. The companion ticket will be a seat only, cannot be upgraded and will not attract any membership benefits.
The Companion Card membership will be issued in the name of the card holder unless otherwise agreed with the Club. Companion Card Memberships can only be utilised by the Companion Card holder’s carer, whilst in the company of the Companion Card holder.
membership Renewals
When will I be able to redeem my 3 and 4 Game Membership tickets?
3 and 4 game members will be able to redeem their seats prior to tickets going on sale to the general public. Redemption is likely due to open in mid to late January 2027.
Why automatic rollover?
Convenience for you. We’re all busy – It allows us to tick this task off the list for you and ensure you don’t miss out on losing your seats.
Why are membership renewals held well in advance of the 2027 season kicking off?
Having the membership renewals at this time allows Members to start paying their package off on the PhinPay payment plan. It also allowed us to offer the Seat Change Window to renewing Members prior to 2027 packages going on sale.
What are the payment options that will be available for the 2027 membership renewal?
Membership can be paid via Visa, Mastercard or American Express on the following payment methods.
Upfront: Complete your membership payment in full.
PhinPay Payment Plan: Pay your Membership over 10 equal monthly instalments. Please note, if you hold a Non-Ticketed membership and are paying on this method, your membership pack will not be dispatched until after the 4th instalment.
Can I gift a Membership to someone?
Absolutely, membership makes a great gift! We recommend creating a new account under the recipient’s name and use their address, contact number and email address to not ruin the surprise. Then once you gift the membership let the recipient know to contact us to update the details into their own.
For any questions feel free to give us a call and we can help set the account up over the phone.
Where will the Dolphins play their Home Games in 2027?
The Dolphins will split their 2027 home games between multiple venues including: Suncorp Stadium, Kayo Stadium and TIO Stadium in Darwin. There will be 10 home games played at Suncorp Stadium, 1 home game played at Kayo Stadium and 1 home game played at TIO Stadium.
Why are the Dolphins only playing 1 game at Kayo Stadium in 2027?
This year our average home crowd size at Suncorp Stadium was over 27,500, and by moving an extra game from Kayo Stadium - which holds only 10,000 - we can ensure thousands of fans are not locked out from supporting our team. The move also helps us work around Kayo Stadium hosting the Softball World Cup in 2027, which will see the stadium unavailable for an extended period of the 2027 season.
Why is there no longer a Red Category?
Our Red Category was isolated to Level 5. We want to bring all members together on the lower seating bowl to build the atmosphere and remain connected on game days where level 5 is not in use.
Why is the Bronze Category only available in 10 Game Membership?
Due to limited number of Bronze seats on Level 3 of Suncorp Stadium, the priority goes to 10 Game members. With the current number of 10 Game Bronze Members, there are not enough seats left over on Level 3 to support 3 game redemption.
As a 10 Game Member can I add the game at Kayo Stadium?
Yes!
You will be able to upgrade from a 10 Game Membership to an 11 Game Membership. There will be an add on option in the renewal stage.
You can also add this during the season before the Kayo Game is played, just contact the Membership Team!