Shop FAQ

All orders are dispatched from our partner warehouse within 2 business days of purchase. Orders placed on weekends or public holidays are processed the next business day.

Standard (3–5 business days): $10.99. Free on orders of $200 or more.

Express (1–2 business days): $14.99. $8.99 on orders of $200 or more.

Delivery times are estimates and begin from the dispatch date.

Once your order has been dispatched, you'll receive an email with your tracking number and delivery details.

Yes! We ship internationally for a flat rate of $30.00 (AUD). International orders may be subject to import duties and taxes, which are the customer’s responsibility.

If you have entered an incorrect delivery address, please contact us as soon as possible, and our team will be happy to assist where possible.

If your order hasn’t arrived within the expected delivery timeframe, we recommend checking your tracking information for the latest updates. 

If your parcel appears delayed or hasn’t arrived, please contact our team at with your order number so we can assist.

Please keep in mind that delivery delays may occur during peak periods, such as Christmas, when postal services experience higher volumes.

Our returns policy depends on the product and reason for return. 

Change-of-mind returns are not accepted; however, eligible Oxen products can be exchanged for a different size within 30 days of dispatch.

All Sale, clearance and personalised items are excluded from size exchanges. If your item is faulty, damaged or incorrect, you can lodge a claim for assessment.

For full details on eligibility and how to lodge a request, please read our full Returns Policy.

If your product arrives faulty, damaged or incorrect, you can lodge a claim through our Returns Portal. Please provide photos of the item and the issue, along with a brief description, so our team can assess your claim.

In line with Australian Consumer Law, we will provide an appropriate remedy for products that fail to meet consumer guarantees. Depending on the nature and severity of the fault, this may include a
replacement or refund.

If you're unable to lodge a claim through the Returns Portal, or your order was dispatched more than 6 months ago, please contact us for assistance.

To return an online order, please ensure your item meets the requirements outlined in our Returns Policy before lodging a request through our Returns Portal.

You’ll be prompted to enter your order number, email address and details about your return. Once your request is submitted, you’ll be provided with a return shipping label to print and attach to your parcel. You can then drop your parcel off with the nominated postal carrier.

We’ll keep you updated via email and notify you once your return has arrived at our warehouse and processing has commenced.

Once your return arrives at our warehouse, our team will assess the item and process your return in line with our Returns Policy. 

Processing times may vary depending on the type of return and the volume of
returns being received.

You’ll receive an email notification when your return has arrived and processing has commenced, along with any further updates as your return progresses.

Yes, items purchased using a gift card are subject to our standard Returns Policy.

While we don't accept change-of-mind returns, items that are faulty, damaged or incorrect may be eligible for a refund (replacement gift card) or item replacement in line with our Returns Policy and Australian Consumer Law.

If your return is approved, our team will advise you of the available options for your refund or replacement. If you have any questions, please contact us.

Unfortunately, once an order has been placed, we're unable to make any changes.

If you need to cancel your order, have ordered the wrong item or entered an incorrect delivery address, contact us as soon as possible, and our team will be happy to assist where possible.

We accept payment via MasterCard, VISA, AMEX, Google Pay, Apple Pay, PayPal and Afterpay.

If you're placing an order from outside Australia, we recommend checking with your bank or financial institution to see whether any international transaction fees may apply. 

These fees are determined by your payment provider, and Phins.Shop is not responsible for any additional charges incurred.

As a Dolphins Member you receive 10% off all full price merchandise from Dolphins Shop. 

You can find your Dolphins Member Discount Code within your Membership Account. 

To apply your discount, simply proceed to checkout and enter your code in the designated promo code field. Click Apply to activate the discount before
completing your purchase. 

The 2027 Membership Discount (10%) expires 30 November 2027.

To become a Dolphins Member and unlock this discount, plus a range of other exclusive perks, visit Dolphins membership
.

To redeem a promo code, proceed to checkout and enter your code in the designated promo code field. 
Click Apply to activate the discount before completing your purchase. 

Make sure your code is entered correctly, they are case-sensitive!

We understand that choosing the right size when shopping online can sometimes be tricky. 

To help you find the best fit, you'll find a size guide on each product listing, along with a How to Measure guide to help you select the most suitable size.

If you're between sizes, we recommend sizing up for a more comfortable fit.

Due to the seasonal nature of the NRL and our playing kit, product ranges and availability can change throughout the year, meaning not all sold-out items will be restocked.

If an item is out of stock, you can register your email address using the stock notification option on the product listing. You'll then receive an email notification if the item becomes available again.

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